Keshava Prabha Microfin Private Limited has established a robust grievance redressal mechanism to systematically monitor its operations in all its areas. We have set-up a dedicated toll-free helpline number, i.e. 1800-425-7379, to address any grievances/queries/requests raised by our members.

Apart from our toll-free number, we have established various other ways through which complaints can be registered – dedicated e-mail id, direct letter correspondence to Grievance Redressal Office in Head office or file a written complaint in the “Complaint Register” at any of Keshava Prabha Microfin Private Limited branches. There is a clear Grievance Redressal Policy which clearly defines responsibilities and timelines for the resolution of grievances, requests or queries. Keshava Prabha Microfin’s Member Support Team has also established out-bound calling facility to pro-actively reach out to clients to check their satisfaction level and if they have any requests, complaints or suggestions.

For any kind of grievances/queries/requests, you may also contact:

1. Grievance Redressal Officer (Principal Nodal Officer)

Ms. Maya P,

Keshava Prabha Microfin Private Limited,

Floor 3, A K Towers, South Kalamassery, Kochi - 682033,

Phone Number: 8606962005

Email: care@kpmicrofin.in

Toll Free Number: 1800-425-7379

File a written complaint in the “Complaint Register” at any of Keshava Prabha Microfin Private Limited branches.

Our Grievance Redressal Cell is open from 9.30 a.m. to 5.30 p.m. from Monday to Friday.

If reply is not received from Keshava Prabha Microfin Private Limited within a period of 30 days OR customer remains dissatisfied with the reply of Keshava Prabha Microfin Private Limited, customer may prefer a complaint with any of the following institutions:

2. Grievance Redressal Cell

Microfinance Institutions Network (MFIN)

403 – 404, 4th floor,

Emaar Palms Spring Plaza,

Golf Course Road, Sector-54

Gurgaon-122003, Haryana

Tollfree Number: 1800 102 1080

3. The Ombudsman

Centralized Receipt and Processing Centre (CRPC)

Reserve Bank of India,

Central Vista, Sector 17,

Chandigarh – 160 017 Email – crpc@rbi.org.in

Customers may also lodge their complaints by using the following link: Web: https://cms.rbi.org.in

4. Reserve Bank of India

General Manager

Department of Supervision,

Reserve Bank of India, Fort Glacis,

Rajaji Salai, Chennai 600001

Tel: 044 - 2536 1631

E-mail: doschennai@rbi.org.in